FAQ

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Frequently Asked Questions

How does renting a tool work?
Pick a tool from the catalog, check its availability calendar, and submit a rental request for your dates. We confirm the request by email once it has been reviewed.
Do I need an account to book?
Yes, you need to be logged in to submit a rental request. Your account lets you track your requests and reservations.
What happens after I submit a request?
Your request starts out as "Requested." We check availability and either approve or reject it, and you receive an email notification either way.
How is the rental price calculated?
Every tool has a daily rate and, where available, a cheaper weekly rate. Once your rental reaches a certain length, the weekly rate is applied automatically.
Is there a minimum rental period?
Yes, it varies by tool and is shown on that tool's detail page.
What is the deposit for?
The deposit covers damage or late returns and is fully refunded once the tool is returned on time and in good condition.
What if the tool gets damaged or breaks down?
Please report any damage or malfunction right away. Normal wear and tear is fine; the deposit covers serious damage or loss.
Can I cancel a reservation?
Yes, please reach out as early as possible. Requested or approved reservations can be cancelled as long as the rental period hasn't started yet.
Where do I pick up and return the tool?
Pickup and return happen at our location by appointment, which we'll arrange with you once your request is confirmed.
What tool categories are available?
Our catalog is organized into "Bauen" (Construction), "Garten" (Garden), and "Fahrzeuge und Landmaschinen" (Vehicles & Farm Equipment) – from hand tools to larger machinery and trailers.
Are accessories or consumables included in the rental price?
Where relevant, included accessories are listed in that tool's description; consumables like replacement blades may be available for an extra charge.